Frequently Asked Questions
Everything you need to know about shopping at x-plus.
What is the standard shipping time for electronics?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
Do your products come with a warranty?
Yes, all electronics sold at x-plus come with a standard 12-month manufacturer warranty. We also offer extended protection plans at checkout for extra peace of mind.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery's progress.
Are your products genuine and brand new?
Absolutely. x-plus only sources directly from authorized distributors and manufacturers. Every product is guaranteed to be 100% authentic and factory-sealed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for larger purchases.